eMMe
A mobile app to record details of situations where users experience strong emotions and the way they react to them. Designed to help develop emotional intelligence skills through a process of self-reflection.
Contributions
User acceptance testing (UAT) to verify if the developed solution met user's needs.
Process
- Recruited 5 volunteer participants from target audience.
- Arranged 5 observers to conduct in-person test.
- Hired devices to test with, and side-loaded the app.
- Wrote interview process for the observers, including a series of routine tasks to test and open-ended questions to gain further insights.
- Welcomed and briefed participants (and observers) on what to expect.
- While participants completed the tasks, observers recorded notes based on the participant's comments and how they navigated and interacted with the app.
- Collated results in a report with recommended changes and their justifications, rated by severity.
Outcome
Recommended changes were accepted by product owner and implemented by app developers. Improved before and after score on a Usability Metric for User Experience (UMUX) survey of users. Results convinced stakeholders to continue including usability testing on future iterations.
